Update Engagement

POST https://{{axpAPIDomain}}/api/journey/v1/accounts/:accountId/engagements/{{engagementId}}:update

Updates an existing Engagement or Customer Journey's touchpoint in a Customer's Journey. Note: Engagement updated this way WILL NOT be routed to an Agent or not affect AXP's digital workflow and exist solely within a Customer Journey.

Request Body

{"timestamp"=>"2024-05-20T11:50:21.002Z", "identifiers"=>{"accountIds"=>["d1482af8-d865-4df0-932d-f9559f25086d"]}, "conversations"=>["Mortgage Application", "First-time Buyer"], "data"=>{"referenceNumber"=>"ref-4bf68d57-c189-4ad9-986f-e56ede9cdc32", "currentStatus"=>"Under review"}}

HEADERS