getOrgTickets

GET https://{{host}}/api/v1/orgs/:org_id/tickets

Query Parameters

NameTypeDescription
startstringstart datetime, can be epoch or relative time like -1d, -1w; -1d if not specified
endstringend datetime, can be epoch or relative time like -1d, -2h
durationstringduration like 7d, 2w

NOTE: end & duration if both specified, will take precedence over start time

Response Parameters

ParameterTypeDescription
idstringid of the ticket
case_numberstringdisplay name of the ticket
created_atintwhen the ticket was created
updated_atintwhen the ticket was last updated
typestringquestion (default) / bug / critical
subjectstringsubject
statusstringopen / pending / solved / closed
requesterstringname of the requester
requester_emailstringemail of the requester

Ticket Status open:

  • open: Mist is working on it
  • pending: ticket is open and Requester attention is needed (e.g. Mist is asking for some more information)
  • solved: ticket is marked as solved / considered by Mist (requester can update it, causing it to re-open; or rate it)
  • closed: ticket is archived and cannot be changed

RESPONSES

status: OK

[{"id":"00000000-0000-0000-0000-00000000000c","case_number":"13","created_at":1453908369,"updated_at":1453908369,"subject":"Please add me","type":"question","status":"open","requester":"John Smith","requester_email":"joe@abc.com"}]