Cancel assignment of a ticket

PATCH https://desk-api-{{APP_ID}}.sendbird.com/platform/v1/tickets/{ticket_id}/cancel

Cancel assignment of a ticket

Cancels assignment of a specific ticket from an agent. When a ticket is unassigned from an agent, its status changes to Pending. Then, it is assigned to another available agent within the specified team based on the auto ticket routing function.

Note: When a ticket is unassigned from a bot, the handover message is automatically sent to a customer. You can customize your handover message using the Bot API or in Settings > Bots of your dashboard.

For more information, visit:

https://sendbird.com/docs/desk/v1/platform-api/guides/ticket#2-cancel-assignment-of-a-ticket

URL Parameters

Required

• ticket_id
  • Type: int
  • Description: Specifies the unique ID of the target ticket.

HEADERS