Cancel assignments

POST https://desk-api-{{APP_ID}}.sendbird.com/platform/v1/agents/{agent_id}/cancel_assignments

Cancel assignments

Cancels assignment of tickets from a specific agent. When the tickets are unassigned from the agent, their status changes to Pending. Then, they are assigned to another available agent within the current or specified team based on the auto ticket routing function.

Note: When a ticket is unassigned from a bot, the handover message is automatically sent to a customer. You can customize your handover message using the Bot API or in Settings > Bots on your dashboard.

For more information, visit:

https://sendbird.com/docs/desk/v1/platform-api/guides/agent#2-cancel-assignments

URL Parameters

Required

• agent_id
  • Type: int
  • Description: Specifies the unique ID of the target agent.

HEADERS