Get number of an agent’s assigned tickets

GET https://desk-api-{{APP_ID}}.sendbird.com/platform/v1/agents/{agent_id}/assigned_ticket_counts

Get number of an agent’s assigned tickets

Retrieves the number of ACTIVE and IDLE tickets of a specific agent.

For more information, visit:

https://sendbird.com/docs/desk/v1/platform-api/guides/agent#2-get-number-of-an-agent’s-assigned-tickets

URL Parameters

Required

• agent_id
  • Type: int
  • Description: Specifies the unique ID of the target agent.

HEADERS