phone-call_queues

Number of APIs: 2

1. Create a call queue

POST {{baseUrl}}/phone/call_queues

Creates a call queue. Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service, and so on. You can add phone users or common areas to call queues.

Prerequisites:

• Pro, Business, or Education account
• Account owner or admin permissions
• Zoom Phone license

Scopes: phone:write:admin

Granular Scopes: phone:write:call_queue:admin

Rate Limit Label: Light

2. List call queues

GET {{baseUrl}}/phone/call_queues?next_page_token=<string>&page_size=30&site_id=<string>&cost_center=<string>&department=<string>

Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc. Use this API to list Call queues.

Prerequisites:

• Pro, Business, or Education account
• Account owner or admin permissions
• Zoom Phone license

Scopes: phone:read:admin

Granular Scopes: phone:read:list_call_queues:admin

Rate Limit Label: Medium