服务台-工单

Number of APIs: 7

1. 创建服务台对话 POST {{base_url}}/helpdesk/v1/start_service

2. 获取工单详情 GET {{base_url}}/helpdesk/v1/tickets/:ticket_id

3. 更新工单详情 PUT {{base_url}}/helpdesk/v1/tickets/:ticket_id

4. 获取全部工单详情 GET {{base_url}}/helpdesk/v1/tickets

5. 获取服务台工单内消息图像 GET {{base_url}}/helpdesk/v1/ticket_images?ticket_id=12345&msg_id=12345

6. 获取服务台自定义字段详情 GET {{base_url}}/helpdesk/v1/customized_fields

7. 回复用户提问结果至工单 POST {{base_url}}/helpdesk/v1/tickets/:ticket_id/answer_user_query