phone-call queues-{call Queue Id}
Number of APIs: 5
DELETE {{baseUrl}}/phone/call_queues/:callQueueId
Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc.
Use this API to delete a Call Queue. Prerequisites: Scopes: Rate Limit Label:
phone:write:adminLight
GET {{baseUrl}}/phone/call_queues/:callQueueId
Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc.
Use this API to get information on a specific Call Queue. Prerequisites: Scopes: Rate Limit Label:
phone:read:adminLight
GET {{baseUrl}}/phone/call_queues/:callQueueId/recordings?page_size=30&next_page_token=BJLYC6PABbAHdjwSkGVQeeR6B1juwHqj3G2&from=2020-10-31&to=2021-12-31
Use this API to view call recordings from the call queue. Prerequisites:
phone:read:admin
Rate Limit Label: Medium
PUT {{baseUrl}}/phone/call_queues/:callQueueId/manager
A call queue manager has the privileges to manage the call queue's voicemail inbox and recordings, change all call queue settings and call queue policy settings. Use this API to to set another phone user as the call queue manager. Prerequisites:
* Pro or higher account plan.
* Account owner or admin permissions
* Zoom Phone license Scopes: Rate Limit Label: phone:write:adminLight
PATCH {{baseUrl}}/phone/call_queues/:callQueueId
Call queues allow you to route incoming calls to a group of users. For instance, you can use call queues to route calls to various departments in your organization such as sales, engineering, billing, customer service etc.
Use this API to update information of a specific Call Queue. Prerequisites: Scopes: Rate Limit Label:
phone:write:adminLight
ENDPOINTS