contact_center-users-{userId}-skills

Number of APIs: 2

1. List user's skills

GET {{baseUrl}}/contact_center/users/:userId/skills?skill_category_id=<string>&skill_type=text

Get a list of skills assigned to a given user.

Scopes: contact_center_skill:read:admin

Rate Limit Label: Medium

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2. Assign user's skills

POST {{baseUrl}}/contact_center/users/:userId/skills

Assign skills to a user. Skills are user traits that ensure that a given agent is the best person to handle a given customer interaction. Proficiency ratings indicate the user's level of expertise or knowledge of that skill.

Scopes: contact_center_skill:write:admin

Rate Limit Label: Medium

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