contact_center-system_statuses

Number of APIs: 2

1. Create a system status

POST {{baseUrl}}/contact_center/system_statuses

Create custom statuses for the agentstatus and queueoptoutandnotready_status categories.

Scopes: contact_center_preference:write:admin

Rate Limit Label: Light

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2. List system statuses

GET {{baseUrl}}/contact_center/system_statuses?next_page_token=<string>&page_size=30&status_category=queue_opt_out_and_not_ready_status

Get a list of system statuses. Admins can create system statuses, such as "Maintenance".

Scopes: contact_center_preference:read:admin

Rate Limit Label: MEDIUM

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