contact_center-skills-categories

Number of APIs: 2

1. List skill categories

GET {{baseUrl}}/contact_center/skills/categories?next_page_token=<string>&page_size=30

List all available skill categories and their information.

Scopes: contact_center_skill:read:admin

Rate Limit Label: Medium

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2. Create a skill category

POST {{baseUrl}}/contact_center/skills/categories

Create a new skill category. Skill categories let you assign several similar skills to a category, such as language skills. You can then route French-speaking callers to contact center agents that have the highest proficiency with French.

Scopes: contact_center_skill:write:admin

Rate Limit Label: Light

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