contact_center-skills

Number of APIs: 2

1. List skills

GET {{baseUrl}}/contact_center/skills?skill_category_id=<string>&skill_id=<string>&skill_type=text&next_page_token=<string>&page_size=30

Return a list of a skills or a skill category's assigned skills.

Scopes: contact_center_skill:read:admin

Rate Limit Label: Medium

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2. Create a skill

POST {{baseUrl}}/contact_center/skills

Create a skill for skill-based routing. Skills are agent traits that ensure they are the right person to handle a customer interaction.

Scopes: contact_center_skill:write:admin

Rate Limit Label: Light

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