contact_center-dispositions

Number of APIs: 2

1. Create a disposition

POST {{baseUrl}}/contact_center/dispositions

Create a new disposition. Dispositions let agents assign an outcome or topic to each engagement. After creating dispositions, add them to queues.

Scopes: contact_center_disposition:write:admin

Rate Limit Label: Light

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2. List dispositions

GET {{baseUrl}}/contact_center/dispositions?next_page_token=<string>&page_size=30

Return a list of available dispositions.

Scopes: contact_center_disposition:read:admin

Rate Limit Label: Medium

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