Cold transfer a caller
POST https://phlorunner.plivo.com/v1/phlo/{phlo_id}/multi_party_call/{node_id}
A User (U1) can transfer the call with a member (U2) on the Multi-Party Call to another user (U3). On Cold transfer, user U2 is connected directly to the user to whom the call is transferred to (U3) and the user initiating the cold transfer is disconnected from the Multi-Party Call.
Below is the list of arguments that can be passed in this API request, more information can be found here
| Arguments | Description | Required/Conditional/Optional |
|---|---|---|
| action | Set this parameter cold_transfer. | Required |
| to | Phone number or SIP endpoint address of the user to add to the Multi-party Call | Required |
| role | Role of the user added to the Multi-Party Call. Allowed values are 'customer' and 'agent'. Defaults to agent. | Required |
| trigger_source | Phone number or SIP endpoint address of the user (agent) initiating the trigger | Required |
Request Body
{"action"=>"cold_transfer", "to"=>"+14152225555", "role"=>"agent", "trigger_source"=>"+14152223333"}