Posting Call Quality Feedback Using API
POST https://stats.plivo.com/v1/Call/{call_uuid}/Feedback/
This method allows you to post feedback for calls. Call quality feedback information received through this API is accessible on the Call Debug UI. Aggregated reports are available for analyses on the Call Insights Reporting Dashboard.
Below is the list of arguments that can be passed in this API request, more information can be found here
| Arguments | Description | Required/Conditional/Optional |
|---|---|---|
| call_uuid | The call uuid of the call for which feedback is being posted. | Required |
| rating | Quality rating for the call, allowed values are, float between [1,5]. PS: for integer values both ‘x’ or ‘x.`0’ are accepted. | Required |
| issues | List of issues observed on the call. One or more of the following: 'AUDIOLAG','BROKENAUDIO','CALLDROPPED','CALLERIDISSUE','DIGITSNOTCAPTURED','ECHO','HIGHCONNECTTIME','LOWAUDIOLEVEL','ONEWAYAUDIO','OTHERS','ROBOTIC_AUDIO' | Required only if rating is <5 |
| Notes | This is an optional free text field. It can be used to send descriptive feedback for the call. | Optional |
Request Body
{"call_uuid"=>"9834029e-58b6-11e1-b8b7-a5bd0e4e126f", "rating"=>"3", "issues"=>"ECHO", "Notes"=>"It's intermittent"}