Show dispute details

GET {{base_url}}/v1/customer/disputes/:dispute_id

Shows details for a dispute, by ID.

Note: The fields that appear in the response depend on whether you access this call through first- or third-party access. For example, if the merchant shows dispute details through third-party access, the customer's email ID does not appear.

HEADERS

| Key | Datatype | Required | Description |

RESPONSES

status: OK

{"dispute_id":"PP-R-GSS-10059837","create_time":"2023-03-27T09:06:12.409Z","update_time":"2023-03-29T17:45:30.974Z","disputed_transactions":[{"buyer_transaction_id":"4DV78168SM660625N","seller_transaction_id":"47987518DF175504N","create_time":"2023-03-27T09:00:52.000Z","transaction_status":"REFUNDED","gross_amount":{"currency_code":"EUR","value":"10.00"},"buyer":{"email":"pp-personal01@otto-payments.de","name":"John Doe"},"seller":{"email":"john_merchant@example.com","merchant_id":"C7CYMKZDG8D6E","name":"John Merchant's Test Store"},"items":[{"item_name":"T-Shirt","item_description":"T-Shirt","item_quantity":"1","reason":"MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED","item_type":"PRODUCT"}],"seller_protection_eligible":false,"regulation_info":{"regulation_covered":"PPBP"},"provisional_credit_status":"NOT_APPLICABLE"}],"reason":"MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED","status":"RESOLVED","dispute_amount":{"currency_code":"EUR","value":"10.00"},"dispute_state":"RESOLVED","fee_policy":{"transaction_fee":"RETAIN_ALL_FEE"},"dispute_outcome":{"outcome_code":"RESOLVED_BUYER_FAVOUR","amount_refunded":{"currency_code":"EUR","value":"10.00"}},"money_movements":[{"affected_party":"BUYER","amount":{"currency_code":"EUR","value":"10.00"},"initiated_time":"2023-03-29T17:42:21.219Z","type":"CREDIT","reason":"DISPUTE_SETTLEMENT"},{"affected_party":"SELLER","amount":{"currency_code":"EUR","value":"10.00"},"initiated_time":"2023-03-29T17:42:21.219Z","type":"DEBIT","reason":"DISPUTE_SETTLEMENT"}],"dispute_life_cycle_stage":"CHARGEBACK","dispute_channel":"INTERNAL","messages":[{"posted_by":"SELLER","time_posted":"2023-03-27T10:21:24.228Z","content":"Full refund to the customer."}],"extensions":{"merchant_contacted":true,"merchant_contacted_outcome":"NO_RESPONSE","buyer_contacted_time":"2023-03-27T10:34:52.293Z","buyer_contacted_channel":"RESOLUTION_CENTER"},"evidences":[{"evidence_type":"CREATE","notes":"war nicht schön","source":"SUBMITTED_BY_BUYER","date":"2023-03-27T09:06:12.409Z","dispute_life_cycle_stage":"CHARGEBACK"},{"evidence_type":"OTHER","notes":"Full refund to the customer.","source":"SUBMITTED_BY_SELLER","date":"2023-03-29T17:42:21.219Z","action_info":{"action":"ACCEPT_CLAIM","response_option":"REFUND"},"dispute_life_cycle_stage":"CHARGEBACK"}],"history":[{"date":"2023-03-27T09:06:12.409Z","actor":"BUYER","event_type":"CREATED","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T09:07:38.283Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T09:08:12.330Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T09:16:33.552Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T09:18:15.332Z","actor":"PAYPAL","event_type":"WAITING_FOR_SELLER_RESPONSE","dispute_life_cycle_stage":"INQUIRY"},{"date":"2023-03-27T09:19:33.588Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_BUYER"},{"date":"2023-03-27T09:19:33.588Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_SELLER"},{"date":"2023-03-27T10:21:24.228Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"INQUIRY"},{"date":"2023-03-27T10:21:24.810Z","actor":"PAYPAL","event_type":"WAITING_FOR_BUYER_RESPONSE","dispute_life_cycle_stage":"INQUIRY"},{"date":"2023-03-27T10:24:04.191Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_SELLER"},{"date":"2023-03-27T10:24:04.386Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_BUYER"},{"date":"2023-03-27T10:34:52.841Z","actor":"BUYER","event_type":"CREATED","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T10:34:52.841Z","actor":"BUYER","event_type":"REASON_CHANGED","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T10:36:03.432Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_BUYER"},{"date":"2023-03-27T10:36:19.052Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T10:36:52.847Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T10:45:56.358Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T10:47:38.940Z","actor":"PAYPAL","event_type":"WAITING_FOR_SELLER_RESPONSE","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-27T10:49:03.642Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_SELLER"},{"date":"2023-03-29T17:42:21.219Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-29T17:42:21.219Z","actor":"SELLER","event_type":"ACCEPTED_CLAIM","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-29T17:42:39.451Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-29T17:43:34.234Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_SELLER"},{"date":"2023-03-29T17:44:03.843Z","actor":"PAYPAL","event_type":"UNDER_REVIEW","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-29T17:45:30.974Z","actor":"PAYPAL","event_type":"RESOLVED","dispute_life_cycle_stage":"CHARGEBACK"},{"date":"2023-03-29T17:45:34.459Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_SELLER"},{"date":"2023-03-29T17:47:03.728Z","actor":"PAYPAL","event_type":"EMAIL_SENT_TO_BUYER"}],"offer":{"buyer_requested_amount":{"currency_code":"EUR","value":"10.00"},"seller_offered_amount":{"currency_code":"EUR","value":"3.00"},"offer_type":"REFUND","history":[{"offer_time":"2023-03-27T10:21:24.228Z","actor":"SELLER","event_type":"PROPOSED","offer_type":"REFUND","offer_amount":{"currency_code":"EUR","value":"3.00"}}]},"refund_details":{"allowed_refund_amount":{"currency_code":"EUR","value":"10.00"}},"links":[{"href":"https://api-m.sandbox.paypal.com/v1/customer/disputes/PP-R-GSS-10059837","rel":"self","method":"GET"}]}