Qodex.ai

tickets list

GET {{baseUrl}}/tickets

Returns a list of Ticket objects.

Request Params

KeyDatatypeRequiredDescription
summarystringIf provided, will only return tickets for this account.
assignee_idsstringIf provided, will only return tickets assigned to the assignee_ids; multiple assignee_ids can be separated by commas.
collection_idsstringIf provided, will only return tickets assigned to the collection_ids; multiple collection_ids can be separated by commas.
completed_afterstringIf provided, will only return tickets completed after this datetime.
completed_beforestringIf provided, will only return tickets completed before this datetime.
summarystringIf provided, will only return tickets for this contact.
created_afterstringIf provided, will only return objects created after this datetime.
created_beforestringIf provided, will only return objects created before this datetime.
cursorstringThe pagination cursor value.
due_afterstringIf provided, will only return tickets due after this datetime.
due_beforestringIf provided, will only return tickets due before this datetime.
expandstringWhich relations should be returned in expanded form. Multiple relation names should be comma separated without spaces.
include_deleted_databooleanWhether to include data that was marked as deleted by third party webhooks.
include_remote_databooleanWhether to include the original data Merge fetched from the third-party to produce these models.
include_remote_fieldsbooleanWhether to include all remote fields, including fields that Merge did not map to common models, in a normalized format.
modified_afterstringIf provided, only objects synced by Merge after this date time will be returned.
modified_beforestringIf provided, only objects synced by Merge before this date time will be returned.
page_sizenumberNumber of results to return per page.
summarystringIf provided, will only return sub tickets of the parent_ticket_id.
prioritystringIf provided, will only return tickets of this priority.

  • URGENT - URGENT

  • HIGH - HIGH

  • NORMAL - NORMAL

  • LOW - LOW | | remote_created_after | string | | If provided, will only return tickets created in the third party platform after this datetime. | | remote_created_before | string | | If provided, will only return tickets created in the third party platform before this datetime. | | remote_fields | string | | Deprecated. Use show_enum_origins. | | remote_id | string | | The API provider's ID for the given object. | | remote_updated_after | string | | If provided, will only return tickets updated in the third party platform after this datetime. | | remote_updated_before | string | | If provided, will only return tickets updated in the third party platform before this datetime. | | show_enum_origins | string | | A comma separated list of enum field names for which you'd like the original values to be returned, instead of Merge's normalized enum values. Learn more | | status | string | | If provided, will only return tickets of this status.

  • OPEN - OPEN

  • CLOSED - CLOSED

  • IN_PROGRESS - IN_PROGRESS

  • ON_HOLD - ON_HOLD | | tags | string | | If provided, will only return tickets matching the tags; multiple tags can be separated by commas. | | ticket_type | string | | If provided, will only return tickets of this type. |

HEADERS

KeyDatatypeRequiredDescription
X-Account-Tokenstring(Required) Token identifying the end user.
Acceptstring

RESPONSES

status: OK

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